Refund policy

We really hope you are satisfied with your OF.GOLDEN treasure, however if for some reason you are not satisfied with your purchase you can return it to us within 14 days of your receipt. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. We have the right to reject your return request if the item appears to have been used or worn.

To start a return, you can contact us at ofgolden9@gmail.com. Items sent back to us without first requesting a return will not be accepted. The costs of shipping returns will not be refunded unless the items are faulty.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Earrings are non-refundable due to hygiene reasons. 
• Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.